XREPS | Community Crew
- Description
- Curriculum
- Reviews
Community Crew (CC) Manual
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1
PDF - CC Manual -
2
Location and Transportation -
3
XREPS Team Information
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4
What's XREPS and why we difference?
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5
SOP - Front Desk Standard Operating Procedures
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6
Module 1: CC Standard Operating Procedures (SOP)
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7
Module 2: Customer service standard
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8
Module 3: New client journey
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9
Module 4: Product & Package Knowledge
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10
Module 4: นโยบายความถูกต้องในการขายและบัญชีสมาชิก (Sales & Account Accuracy Policy)
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11
Module 5: Class Booking, Late cancel and Package extention Policy
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12
Module 6: Clients
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13
Module 7: Studio and Class Policy
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14
Module 8: Handling Difficult Situations
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15
Module 9: ขันตอนการปฏิบัติงานของ CC (Workflow)
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16
Module 10: Emergency & Incident Protocol
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17
Module 11: Phone & Line Standard Communication
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